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Ordering & Deliveries

Ordering Information

1. Goods can be ordered by various methods. Goods can be ordered by this website or by email to sales@foursquare-healthcare.co.uk or by post to - 4, GurTek Building, Unit 6, Rippleside Commercial Estate, Barking, Essex, IG11 0RJ or over the telephone - 0208 127 5150, 0207 101 4177.

2. By placing an order with us, customers are confirming that they are over 18 years of age.

3. Each order for Goods will be deemed to be an offer by the Customer to purchase the Goods on company's terms & conditions. A contract will not be formed until the end of 3 working days from receipt of order or despatch of goods, whichever is earlier. If a change in the order is necessary then efforts to contact the customer will be made within 3 working days of receiving the order and a contract will be formed only after the changes are agreed.

4. Orders for In-Stock Items(s) received by 11AM on a working day will be dispatched the same day and orders received after 11AM or on a non- working day will be dispatched on the following working day. Where there is no credit account in place already, the order will be considered as received only upon receipt of full payment (including correctly applicable delivery charges). Working Days are Monday to Friday and working hours from 9:00AM to 5.30PM.

5. If you are ordering through this website you will be shown applicable carriage charges before you make any payment. This will be based on order value, your post code, weight and volume of the goods.

6. At check-out, you will be requested to provide your Billing details and delivery address. In case of Payment by Card, the Billing Address MUST be same as registered address for the card used for payment and in case of payment by PayPal, the delivery can only be made to your address registered with PayPal. If these do not match then we may not be able to supply. If this is difficult then there are still other payment options like a Bank Transfer or a Cheque payment, if not sure please feel free to call us and discuss.

7. Whilst entering the post code for the delivery address please take extra care to enter it correctly and in the correct format. There MUST be a space between the initial part (which indicates your district) and the second part (which indicates the sector within that district). Any mistake here will mean a higher or lower than required carriage charge displayed which will in turn mean a possible delay in processing the order until this gets resolved. For example - Post Code PO30 5AA( is the correct format with space left in between 'PO30' and '5AA' and correctly indicates an area in Isle of Wight), this MUST not be entered as PO305AA or PO3 05AA or PO 305AA or P O305AA (please note the spaces left in the wrong place which will not correctly indicate the area as Isle of Wight and show incorrect carriage charges or not show any carriage charge at all. It may also be possible that the order gets dispatched to a wrong address. So please provide us the correct information and in the format requested.

8. We Welcome all Orders. If the website does not indicate the carriage charges for your desired delivery address or the product(s) you require are not on the website then you are requested to email us on sales@foursquare-healthcare.co.uk with your requirements for a quotation with no obligation to purchase.

9. Customers such as NHS, GP surgeries (NHS funded) and Police Forces will get an immediate credit account with 30 days credit terms, provided the orders are supported by an official purchase order -

(a) In tune with NHS guidelines, all NHS Orders (on Credit terms) requires Official Purchase Order for the orders to be processed unless and advance payment is being made.

(b) In tune with good practices advised by various government departments, any orders by Police Forces must be placed by a official Purchase Order unless an advance payment is being made.

(c) For GP surgeries (NHS funded) a credit account can also be requested by placing the first order on the surgery’s headed paper with a request to process it on our standard 30 days credit terms along with complete invoicing details provided. This can be faxed or emailed or posted to us. The Company at it’s discretion may also provide a credit account to GP Surgeries by simply having the information mentioned on an email to us. Upon having a credit account set-up, GP surgeries may place subsequent orders (on Credit terms) by fax or post or by emailing sales@foursquare-healthcare.co.uk or by ordering through company’s website by applying for a website account, if they already do not have one.

10. If an order when packed exceeds more than 1 box of 20kg, it may mean a change in the courier charge, in this situation the company shall make every effort to inform the Customer of the change and take an approval. Under certain circumstances it may still be necessary to amend the courier to a more appropriate service for the goods ordered; this may be due to the bulk or value of the items purchased. In this situation the Company will make every effort to inform the Customer of the change and the reason for the amendment.

11. All images of products are purely for illustration only and where possible the closest representation of the product. It does not form part of the description of the product. The Company cannot accept responsibility for any difference between the image on the website and the actual appearance of the product. For any product clarifications please feel free to emails us before confirming the order.

12. Though every effort is made to keep the stock status on the website as accurate as possible but it constantly fluctuates and a discrepancy may happen. The company will intimate you in case there is any item out of physical stock or in lower than the ordered quantity. It will send out a part-shipment without seeking a prior approval unless expressly advised against this by yourself on your order. The company will provide you with Expected Availability Dates or Expected Lead Times, whichever is available, for the Out of Stock or Pending Items and as soon as possible dispatch those. Subsequent deliveries for completing your pending order won’t be charged. This is different to call-off orders where each delivery is separately charged unless otherwise agreed by the company.

13. Any mistakes or errors by customers while ordering from our website must be cross checked and rectified by the customer at the Check-Out before submitting the final order copy to the Company. Mistakes and Errors in orders placed through email, fax or post must be cross-checked and rectified by the customer by means of any internal procedures that customers have in place. Orders submitted with the Company must be final copies sent after cross checking for any mistakes or errors. Since the company starts processing the orders as soon as it receives them and in most cases dispatch the same day too, the customer is committed to buy the goods and services ordered as soon as the order is submitted and especially where the goods are stated as in-stock. Where the products and/or services are not mentioned on the company’s website as in-stock then any mistakes or errors must be brought to our attention no later than the close of working day on which the company sends out the order confirmation.

14. By submitting the order the customer also confirms it’s complete acceptance of the company’s terms and conditions.

15. By activating or pressing the Pay Now button the customer acknowledges that they are obliged to pay for what they have ordered, whether or not the customer considers the same as clearly and explicitly mentioned on the website.

Delivery & Free Shipping (Mainland and Non-Mainland UK) Information

1. The Company uses the services of Parcelforce and Royal Mail as it’s preferred shippers, however it may choose to use any other shipper suitable depending on availability, item value, weight and volume. A signature will be required at the time of delivery so please ensure that someone is available to accept and sign for the delivery.

2. Delivery can be made and at any time between 8:30AM – 5.30PM. The Company offers 3 Delivery Services. These are:

(a) Courier 1 - 2 Working Day Delivery (Monday - Friday) – Select for Deliveries within 1 - 2 Working Days (usually within 1 working day) after dispatch. In rare cases, depending on the delivery address or any other exceptional circumstances it may take more than the indicated time.

(b) Courier 2 – 3 Working Day Delivery (Monday – Friday) - Select for Deliveries within 2 - 3 Working Days (usually within 2 working day) after dispatch. In rare cases, depending on the delivery address or any other exceptional circumstances it may take more than the indicated time.

(c) Royal Mail 2nd Class Signed For Monday - Saturday. This service is offered only for low value orders with packed weight less than 2Kg. Under this service goods are usually delivered in 2 -3 days time after dispatch but in rare cases depending on the location or any other exceptional circumstances it may take more than the indicated time.

3. In case of a payment made by a Debit or Credit Card or a Paypal payment the delivery can only be made to the registered address for the respective payment method.

4.FREE Shipping/Delivery provided on ALL UK Mainland Deliveries for Order value GBP75+VAT or over. Either a 2 – 3 Working Day Delivery or Royal Mail 2nd Class Signed For Delivery (applicable as per item weight and value) will be provided.

5. FREE Shipping/Delivery for Non-Mainland UK Delivery Addresses also provided but with different Order Values. Either a 2 – 3 Working Day Delivery or Royal Mail 2nd Class Signed For Delivery (applicable as per item weight and value) will be provided, depending on the location it may take a bit extra time. For this purpose, Non Mainland Deliveries are divided in to 3 zones, namely Zone 2, Zone 3 and Zone 4 -

(a) Zone 2 contains Post Codes - IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE. For deliveries to these post codes a free delivery is provided where value of goods ordered is minimum GBP250+VAT.

(b) Zone 3 contains Post Codes - BT, IM, TR21-25. For deliveries to these post codes a free delivery is provided where value of goods ordered is minimum GBP350+VAT.

(c) Zone 4 contains Post Codes - PO30-41. For deliveries to these post codes a free delivery is provided where value of goods ordered is minimum GBP220+VAT.

6. Whilst entering the post code for the delivery address please take extra care to enter it correctly and in the correct format. There MUST be a space between the initial part (which indicates your district) and the second part (which indicates the sector within that district). Any mistake here will mean a higher or lower than required carriage charge displayed which will in turn mean a possible delay in processing the order until this gets resolved. For example - Post Code PO30 5AA( is the correct format with space left in between 'PO30' and '5AA' and correctly indicates an area in Isle of Wight), this MUST not be entered as PO305AA or PO3 05AA or PO 305AA or P O305AA (please note the spaces left in the wrong place which will not correctly indicate the area as Isle of Wight and show incorrect carriage charges or not show any carriage charge at all. It may also be possible that the order gets dispatched to a wrong address. So please provide us the correct information and in the format requested.

7. Goods are generally delivered at the reception and/or ground floor of the stated delivery address. Any special delivery requirements or difficulties in delivering (e.g. narrow doorways, stairs, and restricted access) should be made known at the time of placing the order. The Company cannot accept responsibility for any difficulties in delivery as a consequence of information or lack of information supplied by the customer.

8. Unless otherwise stated, the price of the Goods shall not include the cost of delivery where the agreed delivery location is within the United Kingdom, the Isle of Man or the Channel Islands.

9. If the Customer fails to take delivery of the Goods on the date of delivery we will be entitled, at our sole discretion and without prejudice to our other rights, either:

(a) to store the Goods at the risk of the Customer and the Customer shall pay all costs and expenses of such storage (including any insurance) and any additional costs of carriage incurred; Or

(b) to terminate the Contract with immediate effect and dispose of the Goods as the Company may determine suitable.

10. We reserve the right to deliver in instalments. We may send out a part-shipment without seeking a prior approval unless expressly advised against this by yourself on your order. We will provide you with Expected Availability Dates or Expected Lead Times, whichever is available, for the Out of Stock or Pending Items and as soon as possible dispatch those. Subsequent deliveries for completing your pending order won’t be charged. This is different to call-off orders where each delivery is separately charged unless otherwise agreed by us.

11. The Customer shall indemnify and cover us against any costs or losses incurred by us as a result of the Customer's failure to take delivery of the Goods on the delivery date (in which case such indemnity shall include any additional storage charges) or cancellation of any order.

12. Company will hold Unsuccessful Deliveries returned to it for 3 weeks. If contact with the customer is not successful then after this period it reserve the right to dispose-off the goods and no refund shall be payable. If a successful contact is made with the customer then depending on the case an extra administrative plus redelivery charge shall be applicable

13. Goods shipped direct from suppliers may be subject to a different carriage charge. This will be advised prior to the Order getting despatched to the Customer.

14. Timed deliveries and weekend deliveries also available, irrespective of the order value these cost extra as per weight and volume.

15. The Delivery Charges for all orders whether placed through website or not will be checked by the company after complete order being submitted and for any discrepancy it will contact the customer for an approval. This will be calculated based on ordered products’ weight and volume and the complete delivery address provided.

16. Deliveries are signed for as ‘unexamined’ .The complete packaging should be retained and pictures taken if pilferage and breakage during transit is suspected. The Company and the Carriers should be notified immediately. Claims cannot be considered unless these conditions are observed.

17. Upon delivery the customer must inspect the goods carefully as we will be unable to accept responsibility for damage in transit, short deliveries, incorrect supplies due to picking error or misinformation or loss of products unless the customer emails us within three (3) days from the date of delivery.

18. In the event of non-arrival of Goods, the Customer must inform us within five (5) days of the date of the invoice or advice of despatch, whichever is earlier, otherwise no claim can be considered.

19. The Company anticipates that all deliveries will arrive as specified, however it cannot accept any liability for any unexpected delay or lost deliveries.

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